Frequently Asked Questions

Everything you need to know about your Hallmark experience.

What are your shipping rates and delivery times?

We offer standard shipping starting at $6.99, with free shipping on orders over $50 for Crown Rewards members. Standard delivery typically takes 3-7 business days.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status in the 'Order History' section of your account.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return most items within 90 days of purchase with a valid receipt or packing slip for a full refund.

Can I personalize greeting cards online?

Yes, our Sign & Send service allows you to choose a card, add a personalized message in your own handwriting style, and we will stamp and mail it for you.

How do I join the Crown Rewards program?

You can join for free on our website or at any Hallmark Gold Crown store. Members earn points on every purchase that can be redeemed for Reward Dollars.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Hallmark Gift Cards.